Support

I need more information to complete the purchase.

If you have a question or need more information related to the product, you can reach out to the Product Support team by sending an email to vf-support@bell-integration.com.

I received a damaged product / different product / non-compliant with the order. How can I replace it?

If there was no information related to the product return or replacement attached to the purchased item, please contact the Product Support team for instruction by sending an email to vf-support@bell-integration.com.

Is the price negotiable?

The price is updated regularly. However, you can still check with the Product Sourcing team.

Please send an email to vf-support@bell-integration.com for pricing related query. Please send an email to vf-support@bell-integration.com for a pricing related query.

I cannot find the product in the marketplace

You can look for the product from the search box in the front catalogue page. If you were still not able to find the product, you can raise a Digital Sourcing Desk.

You will check the status of your request in the Sourcing Requests.

I want to change the shipping address in the checkout page.

If you purchase the product for the second and the subsequent times, the shipping address will auto-populate on the “checkout” page. To change the shipping address, please click on “Edit” and update the new shipping address.

How long will it take to deliver a product?

Depending on the product, the delivery will take up to 30 Days. You can also see the expected delivery time on the product detail page.

How can I check the status of my order?

To check the status of your order please follow these steps:
Go to a My Orders page. Click on “Fulfilment” Use the Search box or available filters to find your order

How can I manage or track my order?

You can manage and track your order from the My Orders page.

How can I purchase a product?

To purchase a product, you need to select the product from the catalog, add the product to the cart, enter shipping and billing details, and complete the checkout process.

The team will be notified to process your order.

How can I check the status of the sourcing request?

You will find the status of your request in Sourcing Requests.

How long will it take to receive a response once I raise a sourcing request?

Once the sourcing request has been accepted, it can take from 2 to 10 working days for the Supplier to share the quote depending on the type of product/service.

How does the Digital Sourcing request work?

Once you raise a Digital Sourcing request, the Supplier will either accept or reject it depending on whether they can fulfil your request. You will receive notification respectively.

If the Supplier accepts the request, you will receive a quote. You then need to accept the quote and proceed with the purchase.

What is a Digital Sourcing Request?

The users can request for a product from a Digital Sourcing request page if they don't find the product in the catalogue available in the marketplace.

Product/Fulfilment support

For product or fulfillment related queries please send an email to vf-support@bell-integration.com.

Technical support (marketplace page does not work properly)

For marketplace related queries please send an email to vfgroupfunc.mailboxmarketplace@vodafone.com.

The CheckOut Page is not Loading and is blank

This error may occur when the user purchases the product and the checkout page doesn’t load and is empty. If such happens, please try to refresh the page. You can also raise this issue to vfgroupfunc.mailboxmarketplace@vodafone.com.

How can I change the password?

To change the password please follow these steps

Go to My Settings Enter Old password Scroll down to the password section and enter a new password Click on “Save Settings”

Privacy Policy and Terms & Conditions

If you want to know more about the Privacy Data that we collect and process as well as the Terms & Conditions of the marketplace please send an email to vfgroupfunc.mailboxmarketplace@vodafone.com.

Return & Cancellation

We hope you are delighted with the products sold through the marketplace. Our Partners aim to meet all delivery arrangements and ensure that the products reach you safely through our preferred suppliers.

In the unexpected situation when you may need to contact someone regarding the product or delivery, please refer to the product information section where full details are provided.

As a gentle reminder - marketplace is a Business to Business platform where traditional refund policies are not applicable for any transactions in accordance with the terms of the agreements with our Partners.